Frequently Asked Questions
Please click on a question below to get more information. Also, feel free to give us a call 1-888-35MANGO, and we'll be happy to answer any of your questions. Thank you.
Topics ----- Everything Web | IT Solutions | Support | Billing
EVERYTHING WEB
I need a website, where do I begin?
You can either click here to complete our online RFQ or you may call Mango Bay Internet at 1-888-35MANGO and asking for one of our sales representatives. From there we will setup a meeting to assess your needs and put together an analysis, formal proposal, along with a design concept of what your website could look like.
How much does a website cost?
It is difficult to determine cost without assessing your needs. Using the analogy of building a house, we can either build you a tool shed or a mansion depending on your needs. We have designed websites from small "mom and pop" shops to large corporations. For more information, please call 1-888-35MANGO or click here to complete our online RFQ.
Do you use templates?
No. All of the sites we design our custom designed based on our customers needs and the type of market. Our lead
graphic artist, Patrick Haggerty has a 5 year fine art degree from the Cleveland Institute of art.
Can I build my own website?
You can try... I can give myself a haircut, but would it look good? Not only does Mango Bay Internet build sites that look good, we engineer them to get results.
Do I need to hire a local company?
Local companies have their advantage. If you want to sit down face to face with your Web developer, its a good idea to hire a local company. With that being said, we have the collaboration tools and resources such as GotoMeeting and video conferencing to work with national clients. Our client base spreads across the United States and we have worked with some international clients as well.
What is a URL?
Uniform Resource Locator. Similar to your street address, its your location on the Internet. You will also need a domain name, which can be purchased through our domain portal.
How will potential customers find my website?
If they know your company name, in most cases they will find your website by typing in your company name one of the main search engines (Google, Yahoo or Bing). However, people who are searching for your products or services that are not familiar with your company will not be able to find your website unless it is well marketed. Mango Bay Internet offers a variety of Internet marketing services such as: search engine optimization, social media optimization and pay per click management to increase targeted traffic into your website. For example, if you are a pediatric dentist located in Cleveland, you would want to come up on the 1st page of Google when someone searches "Pediatric Dentistry Cleveland." Mango Bay Internet will develop a strategic Internet marketing campaign to help
achieve these search engine rankings. Please give us a call at 1-888-35MANGO to speak with an Internet marketing professional.
Do I need a domain name?
Yes. It is very important to have a domain name for your website visitors to find your website. Also, we recommend having your email hosted at your domain as well. For example, having an email address of john@abccompany.com is much more professional and credible than having abcjohn32@yahoo.com.
Do I need a logo?
Yes. A professional logo helps people identify and remember your company. Mango Bay Internet will work with you to design your logo, branding, corporate identity and etc.
Do you design brochures, business cards, letterhead and ect.?
Yes, we can design print collateral to match the branding of your website.
How do we get started?
Call us today at 1-888-35MANGO. We will sit down with you to identify your goals and put together a formal proposal.
Is it beneficial to have a Facebook page?
Based on your industry we may recommend creating a Facebook profile. Contact us today for a FREE consultation with one of our social media specialists.
What is web hosting?
Can you host my website?
What technologies do you develop with?
We use the latest W3C standard XHTML 1.0 (Table-less design) and CSS (Cascading Style Sheets). We are also a Microsoft partner and typically develop using Microsoft ASP.NET framework and SQL Server. However, we can also develop using LAMP technology (Linux Apache MySQL PHP).
What kind over server will my site be hosted on?
Depending on the technology used your website will either be hosted on a Windows or Linux operating system.
How do I get listed on Google?
Why can’t I find my website in the search engines?
Perhaps your website is not "search engine friendly" or has not been optimized properly, please contact us at 1-888-35MANGO for a FREE consultation.
What is search engine optimization?
A strategic process of getting your website listed on the 1st page of search engines (Google, Yahoo and Bing) for terms related to your products and services.
What is pay per click?
An advertising model where advertisers bid on search terms and are charged on a "per click" basis for visitors to their website.
What is social media optimization?
The process of creating "buzz" and syndicating content on the social networking sites (Facebook, YouTube, LinkedIn, Twitter, etc.) to increase popularity and improve search engine rankings.
Does my business need to use Twitter?
We may advise you to use Twitter depending on your industry.
What is a Blog?
A blog is a website where entries are made in journal style and displayed in a reverse chronological order.
What is Web 2.0?
The second generation of the World Wide Web, especially the movement away from static webpages to dynamic and shareable content and social networking.
Do I need to write the content for my website?
Do I need to supply photos?
We use stock photos in our website designs, we also offer photography services. If you have professional looking photos, we can use those as well.
Do you offer photography services?
Yes, we can come out to your location and take photos.
Can I update my website myself?
What is a CMS?
A CMS (content management system) is a custom interface that allows the client to EASILY update the content on their website without needing to learn HTML or complex software applications. CMS's can very
simple or extremely intricate based on your requirements.
Can I see how many visitors my site is getting?
Yes, we can install website analytics on your website to track all visitor activity.
How can I get a quote?
IT SOLUTIONS
How do I get Internet Service?
What is managed services?
Managed Services is where we handle all your IT needs - Learn More
Can I co-locate my equipment at your data center?
Yes. Please call our offices at 1-888-35MANGO.
Can you repair my broken computer?
Yes. Please call our offices at 1-888-35MANGO.
Do you offer Colocation?
Yes. Please call our offices at 1-888-35MANGO.
What is the best Internet connection for a business?
We suggest you call our office for a free consultation.
What kind of backup do I need?
Depending on your individual or company needs, we suggest you call us at 1-888-35MANGO and speak with one of our representatives.
Do you ever have downtime?
We offer 99.9% uptime and actually gained customers during the blackout of 2003 while some of our competitors were down!
Can I get Internet without having a landline?
Yes. Please call our offices at 1-888-35MANGO.
SUPPORT CENTER
How can I check my webmail?
I need a list of dialup access numbers?
Please call our offices at 1-888-35MANGO.
Can I check email with my smart phone?
Yes. Please call our offices at 1-888-35MANGO.
BILLING
Can I make an online payment?
Why does my invoice balance seem inaccurate?
Any payments made after the invoice date may not be shown on your statement. Please call us at 1-888-35MANGO if you have any questions.
Can I setup automatic
withdrawal with my credit or debit card?
Yes, if you authorize us to bill you monthly. Mango Bay Internet will not be
responsible for fee's charged for insufficient funds caused by an automatic charge to your credit or debit card.
Do you offer any refunds on unused services?
When will I be billed?
Depending on your billing cycle, you could be billed in the 1st, 2nd, 3rd or 4th week of the month. You will be billed in the same week every month.
What happens if I am late on a payment?
Your account may be suspended and subject to a late fee.
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