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Support

Mango Bay Internet offers this help center for all of your questions. We offer 24 x 7 technical support for our customers. Technical support information, Email support, Payments, Billing and Use policies can be accessed from the site as well.

An on-line chat function is available to engage a live technician during normal business hours and occasionally on nights as weekends. The chat function will appear at the bottom right of the screen if we are available.

Billing and Use Policies

Click the link below for more information including our billing and use policies.

Click here for billing and use policies

Call our office at 216.335.9255 from 8:30AM to 5:00PM Monday-Friday.

We have an after-hours voicemail/dispatch system that allows you to leave a message for technical support. Select option 2 for technical support, and then select option 9 and you will get our emergency dispatch mailbox. Leave all pertinent information and a technician will be paged. Your call will be returned within 90 minutes.

We offer Premium Support/Consulting contracts that can help your business with network/pc support issues. Please inquire within. If you have a Premium Support Contract, please indicate that to our technicians when calling in.

A Message from the President of Mango Bay Internet-

“Although Mango Bay Internet offers numerous reasons why you should select us as your source for design, hosting and access, the most important reason is excellent service and support.”