Title Tech Support/Network Admin
Salary TBD
Start Date 2017-03-13
Location Brooklyn Heights, OH
Job Information

Mango Bay Internet is searching for a highly motivated technical support representative.  This person will be an integral key to supporting our customers and our network. 

Knowledge of Windows Server, Windows 10/8/7, Linux, Juniper routers, Network cabling and infrastructure.  Don’t worry, you don’t have to be an expert just yet.  However, you will be at the top of your game quickly if you are ready to learn.

Join our team and here are your daily duties:

·    Respond to technical support tickets

·    Open support tickets, document clearly and thoroughly, and close tickets when issue has been resolved

·    Interact with customers and understand needs

·    Maintain ownership of the technical support issue, and follow through until the issue has been resolved

·    Communicate with customer regularly through phone calls, email, and document in support ticket

·    Set expectations with customers

·    Make recommendations to customers in regards to their network infrastructure

·    Maintain integrity of internal network, servers, switches, UPS devices

·    Verify internal and customer devices are updated with the latest patches, firmware, and hardware

·    Install, maintain and trouble shoot customer servers and infrastructure

Candidates will either possess technical knowledge via training or previous job. Degree preferred, but experience and abilities may suffice.  Must pass a drug/background check.

Please submit résumé and salary requirements to careers@mangobay.com. Please, no employment agencies or recruiting firms. Candidates only.  NO PHONE CALLS!

Apply Now

Title Technology Salesperson
Salary TBD
Start Date 2017-03-13
Location Brooklyn Heights, OH
Job Information

We know that our biggest assets are our Team, our systems and our knowledge. We are in business to help out our clients utilize the latest technology so that they can be successful. When they are successful, we are successful.

We are looking for an enthusiastic, organized, passionate, personable, motivated and hardworking individual to join our team as lead Sales Manager. This position is a full-time, base salary plus commission position with paid vacations, health, dental and vision insurance along with and employee IRA program matched by yours truly.

Contact existing customers to ensure satisfaction and identify additional sales opportunities
Respond to new customer leads
Schedule sales calls
Prepare sales proposals based on our process
Present sales presentations to prospective customers
Follow up and close deals
Seek out new business
Assist when needed on projects that you sold ensuring total customer satisfaction
Create new and innovative sales campaigns
Attend and exhibit at conferences and events
Be a Team Player
Make sure you set expectations with customers
Deliver exceptional customer service

College degree preferred or lots of sales experience
Excellent verbal communication skills
Excellent listening skills
Have experience in technology sales
Be Internet savvy
Be able to talk with everyone from a laborer to the President of a company
Be able to track your sales growth
Excellent follow-up skills
Punctual and energetic
Ability to convey that we have the best solutions for our prospective customers

Apply Now